Refund & Return Policy

1. Return window

You have 30 calendar days from the delivery date to request a return. Items received outside this window are not eligible for refund or exchange.

2. Eligibility

To be eligible for a return, items must be:

• Unused, undamaged and in the same condition you received them;
• Complete, with all parts, accessories and free gifts included;
• In the original packaging with any seals, tags or labels intact;
• Accompanied by proof of purchase (order number or receipt).

Items that do not meet these conditions may be rejected and returned to you at your expense.

3. Non-returnable items

The following items are final sale and cannot be returned:

• Personal care, health and hygiene items once opened or unsealed;
• Perishable goods and consumables;
• Digital products, downloads and gift cards;
• Items marked "Final Sale" on the product page.

4. How to start a return

1. Email support@jnmarketusa.com with the subject line "Return Request, [your order number]".
2. Include the items and the reason for the return.
3. We will reply within 1 business day with a return authorization (RA) number and shipping instructions.
4. Ship the items back to us within 14 days of receiving the RA.

5. Return shipping cost

Customers are responsible for return shipping unless the return is due to our error (wrong item shipped) or a defective product.

We recommend using a trackable shipping method. JN Market is not responsible for return packages lost in transit.

6. Refund timing

Once we receive and inspect your return, we will email you to confirm approval or rejection. Approved refunds are issued to the original payment method within 7 business days. Your bank or card issuer may take an additional 3-10 business days to post the credit to your statement.

7. Exchanges

The fastest way to get a different item or variant is to place a new order and return the original one for a refund. If you need help choosing, email us before you order and we'll point you to the right product.

8. Damaged or defective items

If your item arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with photos. We will cover return shipping and send a replacement at no cost or issue a full refund, including original shipping.

9. Order cancellations

You may cancel an order for a full refund before it ships. Once shipped, the standard return process applies.

10. Contact

All return questions: support@jnmarketusa.com.