JN Market / Frequently Asked Questions
Frequently Asked Questions
Everything you need to know before and after you order. If your question is not here, email support@jnmarketusa.com and we'll help.
How long does shipping take?
Most orders ship within 1 to 3 business days. Standard delivery then takes 3 to 7 business days within the United States. You'll get an email with tracking as soon as your order leaves our facility. Full details are in our Shipping Policy.
Where do your products ship from?
JN Market works with a curated network of vetted suppliers and fulfillment partners. Depending on the item, your order ships from a U.S. warehouse or directly from the supplier. Either way, we handle the logistics and keep you updated with tracking.
How do I track my order?
Once your order ships, we email you a tracking number. Please allow up to 24 hours for the link to activate. You can also find tracking under My Orders when you're signed in.
Is my payment information secure?
Yes. Checkout runs over encrypted HTTPS and card details are entered directly into our payment processor's secure fields. We never see or store your full card number, only a payment token and the last four digits. See our Privacy Policy for more.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express and Discover) through our secure checkout. Prices are shown in U.S. Dollars, with sales tax calculated at checkout based on your address.
What is your return policy?
You have 30 days from delivery to request a return on eligible items in their original condition. Approved refunds go back to your original payment method within 7 business days. Read the full terms in our Refund & Return Policy.
My item arrived damaged or defective. What do I do?
We're sorry about that. Email support@jnmarketusa.com within 7 days of delivery with your order number and a couple of photos. We'll cover return shipping and send a replacement or a full refund.
Can I change or cancel my order?
If your order hasn't shipped yet, email us right away with your order number and we'll do our best to update or cancel it for a full refund. Once it ships, our standard return process applies.
Do you ship internationally?
Not yet. We currently ship to all 50 U.S. states, Washington D.C. and Puerto Rico. International shipping is on our roadmap, so keep an eye out.
How do I contact support?
Email support@jnmarketusa.com with your order number and a clear description. Our team replies Monday to Friday, 9am to 6pm US Eastern Time, usually within one business day.
Still have a question? support@jnmarketusa.com